Frequently Asked Questions
Find answers to common questions about our home decor and design services.
Are your home decor items handmade?
Many of our pieces are curated from artisanal makers or handcrafted in-house to ensure unique, high-quality designs for your home.
Do you offer international shipping?
Currently, we ship within the United States and Canada. We are working on expanding our reach to international design lovers soon.
Can I customize a furniture piece?
Select items offer customization options. Please check the product description or contact our team for bespoke design requests.
How do I care for my textiles and linens?
We recommend professional dry cleaning or a gentle cold wash for most of our fabrics to maintain their texture and color longevity.
What happens if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged, contact us within 48 hours with photos, and we will arrange a replacement.
Do you provide interior design consultations?
Yes, Design Shop By Shell offers virtual design consultations to help you style your space with our curated collections.